FAQs

What Types Of Payment Do You Accept?

Currently, we are only using PayPal for the payment since we find it to be the most secure and hassle free method for us and also for the customer. Please feel free to email us if you have any further questions or doubts regarding payment.

How Do You Deliver?

Since we supply goods worldwide, we use various couriers to deliver our goods. These include DHL, TNT and Skynet. For deliveries within UK, we use Myhermes service. All our orders are fully tracked, and therefore you can know exactly when to expect the delivery at your door step.

Can I Place An Order Online And Pick It Up?

Unfortunately, we are currently not offering this service. However we are hoping to start providing this service for our UK customers very soon.

What Happens If There Is Nobody In When My Parcel Is Delivered?

With our delivery service, the postman may leave a card asking you to collect your parcel from your local Post Office sorting office. Same also applies with DHL, where they would also leave a card so that delivery can be re-arranged.

Do I Have To Sign For The Delivery When It Arrives?

Yes, signature would be required on delivery for safety and record keeping purposes.

I Am Having Problems Placing My Order Online Or I’m Not Sure Whether It’s Gone Through?

If you receive acknowledgement and confirmation emails then your order has gone through okay. If you have not received an email, go to the “My Account” section of the website and click on ORDER HISTORY. If your order doesn't appear on the list, you would need to place it again.

Can I Change or Cancel an Order Once I’ve Placed It?

Yes. Orders can be changed or cancelled before the item has been shipped. Therefore, please let us know as soon as possible. If you would like to cancel an order that has been confirmed, you would need to contact us before we dispatch it. To be on the safe side, always ensure you review your order carefully as you go through the checkout process.

How Do I Know Which Size To Select?

Please refer to our size guide page to find out what size will be a perfect fit for you. If you are still unsure regarding sizing, please feel free to call us on (+44) 1582 206 155 or use our online contact form to let us know your exact measurements and we would be more than glad to help you in selecting your perfect size.
You can also check your PayPal account to check if your payment has gone through. If you’re not sure or need some additional help, feel free to contact us.

What If I Require An Exchange To Get A Different Size?

In this case, please contact us via email and we will forward to you our return address.

Where Does Feather Skin Stock Their Goods?

We stock most of the jackets in our UK warehouse. However we do run out of some styles and designs at times and they get sent directly to the customer from our factory in Pakistan.

Do You Except Returns?

If you are anything less than delighted with an item for any reason, you can send it back to us within 14 days of receipt for exchange or refund. The goods must be returned in pristine condition and in their original packaging. Refunds will be credited to your original method of payment.
Please email us before returning your item so that we know. Also make sure to you attach a note with your order number and full name together with the returned goods.

What Is Your Refund Policy?

We will refund the purchase price of the returned goods. However, the delivery charges will not be refunded, unless there was a mistake made by us. Refunds will be processed within 1-2 days after the goods are received and credited directly through the original funding source only.

Can I Contact You By Phone?

You can contact us by phone on (+44) 1582 206 155. We however recommend that you email first regarding any non-urgent enquiry as this would help us deal with your enquiry properly at busy times. We aim to respond customer’s queries within 4 hours (usually sooner).

WHERE DOES FEATHER SKIN STOCK THEIR GOODS?

We stock most of the jackets in our UK warehouse, however we do run out of some styles and designs and they get sent directly to the customer from our factory in Pakistan.

HOW DO YOU DELIVER?

Because we supply goods worldwide, we use various couriers to deliver our goods. We use DHL, TNT and Skynet the most. For deliveries within UK we use Myhermes service. All our orders are fully tracked, so you know exactly when to expect the delivery man to your door step.

I AM INTERESTED BUT NEED FURTHER HELP REGARDING SIZING?

Please refer to our size guide page to find out what size will be a perfect fit for your. If you are still unsure regarding sizing please feel free to call us at (+44) 1582 206 155 or use online contact form to let us know your exact measurements and we would be more than happy to help you selecting your perfect size.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

Currently we are only using PayPal for the payment because we find it most secure and hassle free from both ourselves and for the customer. Please feel free to email if you have any further questions or doubts.

WHAT IF I HAVE A PROBLEM PLACING MY ORDER ONLINE OR I’M NOT SURE IT’S GONE THROUGH?

If you receive acknowledgement and confirmation emails then your order has gone through okay. If you have not had an email, go to the “My Account” section of the website and click on ORDER HISTORY. If your order doesn't appear on the list, you would need to place it again. If you’re not sure or need some help, contact us. You can also check your PayPal account to check if your payment has gone through.

CAN I AMEND OR CANCEL AN ORDER ONCE I’VE PLACED IT?

Yes. Orders can be changed or cancelled before the item has been shipped so please let us know as soon as possible. Please also make sure you review it carefully as you go through the checkout process. If you would like to cancel an order that has been confirmed, you would need to contact us before we dispatch it.

CAN I CONTACT BY PHONE?

You can contact us by phone ob (+44) 1582 206 155, but we recommend email first regarding any non-urgent enquiry, because it would help us deal with your enquiry properly at busy times. We aim to respond customer’s queries within 4 hours (usually sooner).

DO I HAVE TO SIGN FOR THE DELIVERY WHEN IT ARRIVES?

Yes, signature would be required on delivery.

WHAT HAPPENS IF THERE’S NOBODY IN WHEN MY PARCEL IS DELIVERED?

With our delivery service the postman may leave a card asking you to collect your parcel from your local Post Office sorting office. Same also applies with DHL, they would also leave a card so delivery can be re-arranged.

CAN I PLACE AN ORDER ONLINE AND PICK IT UP?

Unfortunately, we are not offering this service at the moment. But we are hoping to start providing this service for our UK customers very soon.

WHAT IF I REQUIRE EXCHANGE FOR DIFFERENT SIZE?

Please contact us via email we would forward our return address.

DO YOU EXCEPT RETURNS?

If you are anything less than delighted with an item for any reason, you can send it back to us within 14 days of receipt for exchange or refund. The goods must be returned in pristine condition in their original packaging. Refunds will be credited to your original method of payment.

Please email us before returning your item so we know, also make sure to leave a note with order number and your full name with the returned goods.

REFUNDS

We will refund the purchase price of the returned goods. However, the delivery charges will not be refunded, unless there was a mistake made by us. Refunds will be processed within 1-2 days after the goods are received back and credited to original funding source only.