WE HAVE A NO FUSS RETURNS POLICY. THIS MEANS THAT IF, AFTER RECEIVING YOUR ITEM, YOU DON'T WANT TO KEEP IT FOR ANY REASON, YOU CAN POST IT BACK TO US FOR A REFUND OR AN EXCHANGE, IT IS AS SIMPLE AS THAT!
You may return unworn and unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs to our UK customers.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (7 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.
In an unlikely event that you are not entirely satisfied with our product(s),Feather skin will gladly accept unworn, unused and untouched factory defective merchandise for return or exchange within 30 days from the shipping date (as recorded by the postal service or courier company). Simply follow stated below 3 steps:
- Request a RMA (Return Merchandise Authorization) number by either sending an email to firstname.lastname@example.org or login to your personal account on Feather skin website (We reserve the right to refuse acceptance of items sent without Feather Skin's prior authorization)
- We will send you an email with detailed instructions.
- Once you follow our provided instructions and after we receive and inspect your returned item(s), we will either return, refund or exchange the product(s) as per this policy.
Kindly note that all returned items should be in their original packing & condition with all hang tags and labels attached to it. Any items returned in any other condition will not be eligible for refund nor exchange. As a small company we do check all returns thoroughly and if we have reason to believe your return does not comply with our policies we can refuse a refund and exchanges. For customers outside the UK, w suggest that you send your returns via an insured carrier as we will not be responsible for any lost or damaged returns.
We trust our customers that they will not abuse the distance selling statuary rights. We value a strong and transparent customer relationship and advice all customers to adhere to our policies before purchase.
Please note, most of our jackets are individually made after the order has been placed. Ordering multiple jackets only to return them after one use is not viable for our business, and we reserve the right to refuse returns when we have a reason to believe it was used as ‘Free Renting” or “Wardrobing” purpose.
If you are a production company and want to use our jackets in your shoots, we do offer collaborations. Please get in touch if you have any such requirements.
All sales from our clearance section are final and are not eligible for return for refunds. However, we would be happy to exchange it for a different item. Customer will have to pay for return courier charges.
This returns policy does not affect your statutory rights and is in accordance with the EU Distance Selling Directive. More info about the EU Distance Selling Directive can be found at:
CHRISTMAS RETURN POLICY
We’ve extended our refund policy over Christmas.
Changed your mind? Don’t worry, items bought between 1st November and 14th December can be returned with your receipt until 14th January next year for a refund or exchange.
Items bought from 15 December onwards will fall under our 30 days return/exchange policy.